FAQ

WHERE ARE YOUR PRODUCTS FROM?

We have products made and shipped from Italy, USA, UK and Asia. Check the description of the products for shipping times.

DO YOU SHIP TO MY COUNTRY?

Worldwide Shipping, except to Albania and Turkey.

payment

we accept payments by credit card via paypal. Our prices are in USD ($ dollar), but you can pay in any currency, paypal will make the convertion. This metod is totally safe. If you don't receive your order within 180 days you can ask for a full refund.

shipping

we ship worldwide, yay. $5 in any order, or free on orders over $40

We will make everything as we can to make your order arrive as fast as possible.

If you brought a product from the USA and you live there, you will receive your order in 7 up to 10 business days. Same for the UK and Italy products.

Asia products:

shipping time: 20-40 business days to the US-EUROPE 

and 25-60 days to south america.

10-15 business days to other regions (australia, asia)

Check the description, and if you have any doubt please contact us.

If any delay happens, we will be glad to help.

orders will be processed in 7 business days or less.

the tracking code will be send to your email as soon as available.

Sometimes if you buy more than one product, it will have different tracking codes.

return-exchange

if you don't receive what you ordered, or your item is damaged or broken, we do accept returns. Let us know if something bad happens.

we offer refunds if there is any delay, item damaged, item lost etc. don't worry <3

But we can not make refunds if your order is being processed or is already shipped.

custom and import charges

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

 

IF YOU HAVE ANY MORE DOUBT, PLEASE FEEL FREE TO CONTACT US. ;)

 

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